工作中澄清误解的 25 句英语短语
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目录
工作中的一个小误会可能改变截止时间、价格，或任务负责人的人选。这 25 句话能帮助你停下来确认并纠正对话，同时不让人觉得无礼。
25 句澄清短语速查
| # | 短语 | 适用场景 | 语气 |
|---|---|---|---|
| 1 | Sorry, I didn't catch that. | 没听清内容 | 中性 |
| 2 | Could you say that again, please? | 请求完整重复 | 礼貌 |
| 3 | Could you speak a little more slowly? | 语速过快 | 礼貌 |
| 4 | Would you mind repeating the last part? | 漏听一个细节 | 礼貌 |
| 5 | Could you spell that for me? | 姓名或技术术语 | 礼貌 |
| 6 | What do you mean by ...? | 不清楚的词或想法 | 直接、中性 |
| 7 | Could you clarify what you mean by ...? | 更正式的解释 | 礼貌、正式 |
| 8 | When you say X, do you mean Y? | 核对一种理解 | 中性 |
| 9 | Could you give me an example? | 将抽象观点具体化 | 礼貌 |
| 10 | Could you walk me through that part? | 流程或顺序 | 合作式 |
| 11 | If I understand correctly, ... | 重述主要观点 | 中性 |
| 12 | So, what you're saying is ... | 在对话中转述 | 中性 |
| 13 | Let me make sure I've got this right. | 检查多个细节 | 中性 |
| 14 | Just to confirm, ... | 日期、数字或决定 | 专业 |
| 15 | Am I right in thinking that ...? | 核对假设 | 礼貌 |
| 16 | I may not have explained that clearly. | 承担责任 | 外交式 |
| 17 | Sorry, that's not quite what I meant. | 纠正一种理解 | 礼貌 |
| 18 | I think there may have been a misunderstanding. | 委婉指出分歧 | 外交式 |
| 19 | Let me rephrase that. | 尝试更清楚地解释 | 中性 |
| 20 | To clarify, ... | 陈述本意 | 专业 |
| 21 | Could you confirm whether ...? | 请求书面答复 | 正式 |
| 22 | Could you clarify which ...? | 在多个选项中选择 | 正式 |
| 23 | My understanding is that ... | 记录自己的理解 | 专业 |
| 24 | For clarity, could we confirm ...? | 达成共同决定 | 合作式 |
| 25 | I'll summarize the next steps to make sure we're aligned. | 结束会议或邮件 | 专业 |
Cambridge Grammar 指出，英语请求通常会使用 could 等形式，表达得礼貌而间接。因此，在工作场合，Could you explain that again? 通常比直接命令 Explain that again. 更合适。
请对方重复或放慢语速
当问题出在听力、语速、发音或不熟悉的姓名上时，可以使用这些短语。你不必假装自己听懂了。
1. Sorry, I didn’t catch that.
漏听一个词或短句时，可以使用这句自然的表达。它关注你听到的内容，而不是对方说话的方式。
Example: Sorry, I didn't catch that. Did you say the client meeting is on Thursday?
2. Could you say that again, please?
几个细节都不清楚时，请对方完整重复。
Example: Could you say that again, please? The audio cut out for a few seconds.
3. Could you speak a little more slowly?
这句话适用于电话、演示，或你正在用第二语言交流时。A little 能让请求更委婉。
Example: Could you speak a little more slowly? I want to write down the figures correctly.
4. Would you mind repeating the last part?
听懂了大部分内容、但漏掉最后一个细节时使用。
Example: Would you mind repeating the last part? I heard the deadline, but not the file format.
5. Could you spell that for me?
询问姓名、电子邮件地址、产品代码和技术术语的拼写时使用，因为一个字母可能很重要。
Example: Could you spell the supplier's name for me? I want to enter it correctly in the contract.
更多日常听力和确认表达，请参阅日常对话中的 100 句英语。
确认对方的意思
听清每个词，并不代表理解了对方的想法。这些短语请说话者定义、缩小或举例说明其含义。
6. What do you mean by …?
与熟悉的同事交流时，如果某个词或短语含义模糊，可以使用这句话。补上你希望对方解释的具体词语。
Example: What do you mean by "final review"? Do you want comments, approval, or both?
7. Could you clarify what you mean by …?
这是更正式的说法。Cambridge 将 clarify 定义为通过补充细节或给出更简单的解释，让某件事更容易理解。
Example: Could you clarify what you mean by "urgent"? Do you need the report today or this week?
8. When you say X, do you mean Y?
说出你最好的理解，让对方快速确认或纠正。
Example: When you say "launch," do you mean the internal release or the public announcement?
9. Could you give me an example?
目标、问题或反馈过于抽象时，请对方举例。
Example: Could you give me an example of a section that sounds too technical?
10. Could you walk me through that part?
需要解释多个步骤的流程时使用。它要求对方按顺序讲解，而不只是重复一遍。
Example: Could you walk me through the approval step? I'm not sure who signs the request after Finance.
确认自己的理解
当对话涉及日期、金额、责任或多个决定时，重述信息尤其有用。
11. If I understand correctly, …
在这句话后面接上对主要观点的简短总结。
Example: If I understand correctly, we can change the copy after legal review, but not the pricing.
12. So, what you’re saying is …
在对话中用它转述对方的结论。保持好奇的语气，不要听起来像在争辩。
Example: So, what you're saying is that the delay affects Europe, but not the US launch.
13. Let me make sure I’ve got this right.
这句话预示着你要总结两项或更多细节。
Example: Let me make sure I've got this right. I update the forecast today, and you send it to the client tomorrow morning.
14. Just to confirm, …
在日期、时间、数字、负责人或约定行动之前使用。口头和邮件中都适用。
Example: Just to confirm, the revised budget is $42,000, not $40,000.
15. Am I right in thinking that …?
采取行动前，用这句礼貌地核对自己的假设。
Example: Am I right in thinking that we need the director's approval before we contact the vendor?
礼貌地纠正误解
避免用 You're wrong 或 You misunderstood me. 开头。纠正信息时，也给双方留下体面地退让的空间。
16. I may not have explained that clearly.
如果你的措辞可能造成了混乱，可以使用这句话。承担一部分责任能降低紧张感。
Example: I may not have explained that clearly. The draft is due Friday; the final version is due next Tuesday.
17. Sorry, that’s not quite what I meant.
这句话可以温和地阻止错误理解，然后说明你的本意。
Example: Sorry, that's not quite what I meant. We need fewer slides, not less detail in the analysis.
18. I think there may have been a misunderstanding.
两个人对某项约定的记忆不同时使用。May have been 不会责怪任何一方。
Example: I think there may have been a misunderstanding. My notes show that delivery was scheduled for May 18, not May 8.
19. Let me rephrase that.
在用更简单或更具体的词语重新解释同一个想法前说这句话。
Example: Let me rephrase that. We are not cancelling the project; we are delaying the second phase.
20. To clarify, …
需要直接说明正确含义时，使用这个简洁的过渡语。
Example: To clarify, everyone may view the document, but only team leads may edit it.
澄清有时需要表达不同意见或设定明确界限。这些用英语礼貌表达拒绝的方式能帮助你保持清晰而不显得冷漠。
在邮件和会议中澄清
Purdue OWL 建议使用清晰、简短的段落，撰写直接而有明确目的的职业邮件。这些短语能让问题和所需答复更容易被找到。
21. Could you confirm whether …?
当答案是“是/否”或两个可能性之一时，使用 whether。
Example: Could you confirm whether the quoted price includes shipping?
22. Could you clarify which …?
当可能涉及多个人员、文件、日期或选项时使用。
Example: Could you clarify which version the client approved: v3 or v4?
23. My understanding is that …
说明当前的理解，然后邀请对方纠正。这也能形成有用的书面记录。
Example: My understanding is that Marketing owns the landing page and Product owns the in-app message. Please correct me if that has changed.
24. For clarity, could we confirm …?
会议中需要在继续之前做出一项明确决定时使用。
Example: For clarity, could we confirm who will send the customer update and by what time?
25. I’ll summarize the next steps to make sure we’re aligned.
结束讨论时，列出每项行动、负责人和截止时间。不要让所有人依靠记忆。
Example: I'll summarize the next steps to make sure we're aligned: Nina will revise the copy by Wednesday, and Omar will review it on Thursday.
如需完整的主题行、结构和结尾示例，请使用撰写职业邮件指南。
应避免的常见错误
| 避免使用 | 原因 | 改用 |
|---|---|---|
What? | 可能听起来不耐烦或带有对抗性 | Sorry, I didn't catch that. |
Speak slower. | 在大多数工作场景中，祈使句过于直接 | Could you speak a little more slowly? |
That makes no sense. | 批评说话者，而不是指出信息缺口 | Could you give me an example? |
You misunderstood me. | 将全部责任归咎于听者 | Sorry, that's not quite what I meant. |
Confirm ASAP. | 截止时间模糊，语气生硬 | Could you confirm by 3 p.m. today? |
礼貌的语言不应掩盖问题。写出需要澄清的确切单词、数字、选项或截止时间。对于高风险细节，使用三步法：hear it, restate it, record it。询问缺失信息，重复自己的理解，然后将约定的负责人和截止时间写下来。
如果对话涉及不同语言，OpenL 可以翻译消息，同时帮助你保持专业语气。
Sources
- Cambridge Dictionary: Clarify — definition and workplace-style examples of asking for clarification.
- Cambridge Dictionary: Requests — explains polite and indirect request forms using
can,could,would you mind, andmay. - Cambridge Dictionary: Politeness — explains how softening language makes English requests less direct or forceful.
- Purdue OWL: Email Etiquette — guidance on clear, concise, and professional email communication.
