专业反馈常用的 25 句英语短语
目录
专业反馈应当说明发生了什么、为何重要，以及接下来该怎么做。这 25 个短语能帮助你肯定出色表现、提出问题，并把对话转化为切实可行的计划。
清晰反馈的简单公式
Center for Creative Leadership 推荐使用 情境—行为—影响（Situation-Behavior-Impact，SBI） 模型：指出具体情境，描述可观察到的行为，再说明它造成的影响。不要在表达中评价对方的性格。
In yesterday's client meeting [situation], you summarized the three options before recommending one [behavior]. That helped the client make a decision [impact].
说明影响后，询问对方的看法。最后这个问题有助于发现遗漏的背景，也能让反馈成为双向对话。
25 句反馈短语速查
| # | 短语 | 最适合用于 |
|---|---|---|
| 1 | What worked especially well was... | 指出一项具体优点 |
| 2 | You handled ... effectively by... | 将行动与结果联系起来 |
| 3 | Your ... made it easier for us to... | 说明积极影响 |
| 4 | I appreciated the way you... | 表达真诚认可 |
| 5 | Keep doing... | 鼓励继续保持有效做法 |
| 6 | One thing that would make this stronger is... | 改进整体不错的工作 |
| 7 | Could you try ... next time? | 请求采用不同方式 |
| 8 | I suggest focusing on... | 明确优先事项 |
| 9 | It would help if you... | 提出具体请求 |
| 10 | You might consider... | 提供可选建议 |
| 11 | I'd like to discuss what happened with... | 开启一场棘手的对话 |
| 12 | When ... happened, it affected... | 描述行为及其影响 |
| 13 | The main issue is... | 让讨论聚焦核心问题 |
| 14 | I need to see more consistency in... | 处理反复出现的问题 |
| 15 | This did not meet the agreed expectation because... | 将工作与明确标准比较 |
| 16 | How did you see the situation? | 邀请对方提供不同视角 |
| 17 | What got in the way? | 找出障碍 |
| 18 | What support would help? | 提供有效支持 |
| 19 | Is there anything I may be missing? | 检查自己的假设 |
| 20 | What approach do you think would work better? | 邀请对方提出解决方案 |
| 21 | Let's agree on one change for next time. | 选定一项可执行的改变 |
| 22 | Could you send the revised version by...? | 明确具体交付要求 |
| 23 | I can review ... before you... | 承诺提供支持 |
| 24 | Let's check in again on... | 安排后续跟进 |
| 25 | To confirm, you will ... and I will... | 记录双方各自的责任 |
肯定出色表现
具体的表扬能让对方知道哪些行为值得继续。不要只说 Great job 这样的宽泛评价，而应指出具体行动及其结果。
1. What worked especially well was…
用这句话把注意力引向任务、演示或决策中表现最好的部分。
例句： What worked especially well was the way you opened the report with the customer's main question.
2. You handled … effectively by…
同时指出具体情境和起到作用的行动。
例句： You handled the disagreement effectively by restating both options before asking the team to vote.
3. Your … made it easier for us to…
想说明某项工作带来的实际效果时，可以使用这句话。
例句： Your summary made it easier for us to compare the vendors and approve the purchase.
4. I appreciated the way you…
这句话温和但仍然专业。接下来应描述具体行为，而不是性格特征。
例句： I appreciated the way you gave the new team member time to finish her explanation.
5. Keep doing…
用这句话鼓励对方保持某种行为，并让它成为日常工作的一部分。
例句： Keep adding a one-line recommendation to your weekly update; it helps us decide quickly.
提出改进建议
直接说明你希望对方做出的改变，不要把它藏在含糊的表扬背后。以下短语适用于整体不错，但在清晰度、速度或完整性上仍可提升的工作。
6. One thing that would make this stronger is…
如果一项有针对性的修改就能显著改善工作，可以使用这句话。
例句： One thing that would make this proposal stronger is a cost estimate for each option.
7. Could you try … next time?
这种协作式请求适合可以在下次会议或任务中改变的行为。
例句： Could you try sending the agenda one day earlier next time so everyone can prepare?
8. I suggest focusing on…
当对方需要明确优先事项，尤其是过多细节分散注意力时，可以使用这句话。
例句： I suggest focusing on the three customer risks and moving the background research to the appendix.
9. It would help if you…
说明所请求的行动将如何帮助读者、团队或项目。
例句： It would help if you labeled each chart with the reporting period so readers can compare the figures.
10. You might consider…
这句话应当用于真正可选的建议，而不是隐藏的要求。如果必须修改，请直接说明。
例句： You might consider opening with the result and moving the methodology to the second slide.
直接讨论问题
聚焦工作和可观察到的行动，而不是对方的性格。Harvard Professional & Executive Development 建议提供具体例子、陈述事实而非判断，并倾听员工的看法。
11. I’d like to discuss what happened with…
用这个中性的开场点明话题，而不是直接下结论。
例句： I'd like to discuss what happened with Friday's handoff and understand why the final file was not included.
12. When … happened, it affected…
这句话按照 SBI 模型，将事件与其影响联系起来。
例句： When the figures changed after approval, it affected the finance team's ability to submit the forecast on time.
13. The main issue is…
用这句话把核心问题与周边的小错误或情绪区分开来。
例句： The main issue is that the client received two different prices for the same service.
14. I need to see more consistency in…
仅在问题反复出现时使用这句话。应提及近期实例，以免 consistency 听起来像含糊的批评。
例句： I need to see more consistency in status updates; the last two were sent after the project meeting.
15. This did not meet the agreed expectation because…
适用于标准已经明确的情况。指出差距，并避免使用 always 或 never 等夸张说法。
例句： This did not meet the agreed expectation because the final spreadsheet was missing the source data and approval notes.
如果问题在于时间安排，请从这些协商截止日期的英语短语中选择包含具体日期和后续行动的表达，不要只说工作 late。
邀请对方表达看法
反馈者如果擅自揣测意图，沟通就可能失败。在决定解决方案之前，提出一个清楚的问题，停下来倾听。
16. How did you see the situation?
这个开放式问题让对方从自己的角度描述同一件事。
例句： How did you see the situation when the client rejected the second draft?
17. What got in the way?
用这句话了解流程、资源、技能或沟通方面的问题，不要替对方预设答案。
例句： What got in the way of completing the review before Thursday's release?
18. What support would help?
只有在能够讨论切实支持时才提出这个问题，例如明确优先事项、培训、访问权限或审核时间。
例句： What support would help you prepare the monthly figures without working past the deadline?
19. Is there anything I may be missing?
这句话表示你的了解可能不完整，同时仍将问题保留在讨论中。
例句： I saw that three customer messages went unanswered yesterday. Is there anything I may be missing?
20. What approach do you think would work better?
双方都了解问题后再使用这句话。它能邀请对方主动参与解决问题。
例句： What approach do you think would work better for checking translations before they reach the client?
如果对方的回答表明你们对请求的理解不同，请先参考这份工作中澄清误解的英语短语指南，再商定解决办法。
商定后续步骤
以具体行动、负责人和跟进时间结束反馈。如果对话只以 Please improve 结束，双方都无法获得可执行的标准。
21. Let’s agree on one change for next time.
选择一项容易观察且足够重要的行为。
例句： Let's agree on one change for next time: send the draft to Legal before sharing it with the client.
22. Could you send the revised version by…?
需要修改时，明确交付内容、日期和时间。
例句： Could you send the revised version by 2 p.m. Thursday with the missing references added?
23. I can review … before you…
用这句话明确自己能提供的支持，而不是只说 Let me know if you need anything.
例句： I can review the first two slides before you finish the rest of the deck.
24. Let’s check in again on…
安排一个后续日期，给对方留出足够的行动时间。
例句： Let's check in again on September 18 to review the next two customer calls.
25. To confirm, you will … and I will…
最后记录双方各自负责的事项。这句话尤其适合用于跟进邮件。
例句： To confirm, you will update the forecast by Tuesday, and I will ask Finance to verify it on Wednesday.
提供书面反馈时，内容应保持简短，并采用这份专业邮件写作指南中的结构。发送前，可以使用 OpenL Grammar Checker 检查语法、拼写和标点；但你仍需确认示例、要求和截止日期准确无误。
Sources
- Center for Creative Leadership: Improve Talent Development With Our SBI Feedback Model - guidance on describing the situation, observable behavior, and impact, then asking about intent.
- Harvard Professional & Executive Development: How to Give Negative Feedback to Employees - guidance on specific examples, neutral language, listening, support, and follow-up.
- Acas: Problems with an Employee’s Performance - guidance on understanding the reasons behind a performance issue and agreeing on support.
- British Council: Giving and Receiving Positive Feedback - English-learning material on reinforcing good performance and giving positive feedback outside formal reviews.
- OpenL Grammar Checker - official product page for grammar, spelling, and punctuation checks.
