25 個專業給予回饋的英文說法
TABLE OF CONTENTS
專業的回饋應該告訴對方發生了什麼事、為什麼重要，以及接下來該怎麼做。這 25 個說法能幫助你讚美出色的工作、提出疑慮，並把對話轉化為實際的行動計畫。
清晰回饋的簡單公式
Center for Creative Leadership 建議採用 Situation-Behavior-Impact (SBI) 模型：說出情境、描述可觀察的行為，並說明它造成的影響。句子裡不要夾雜對人格的評斷。
In yesterday's client meeting [situation], you summarized the three options before recommending one [behavior]. That helped the client make a decision [impact].
說明影響之後，接著詢問對方的看法。最後這個問題能揭露你沒掌握到的背景資訊，也讓回饋成為雙向的對話。
25 個回饋說法一覽
| # | 說法 | 最適用於 |
|---|---|---|
| 1 | What worked especially well was... | 指出具體的優點 |
| 2 | You handled ... effectively by... | 把行動與結果連結起來 |
| 3 | Your ... made it easier for us to... | 說明正面的影響 |
| 4 | I appreciated the way you... | 給予真誠的肯定 |
| 5 | Keep doing... | 強化有用的行為 |
| 6 | One thing that would make this stronger is... | 改善整體已經不錯的工作 |
| 7 | Could you try ... next time? | 請求改用不同的做法 |
| 8 | I suggest focusing on... | 設定明確的優先事項 |
| 9 | It would help if you... | 提出實際的請求 |
| 10 | You might consider... | 提供可選的建議 |
| 11 | I'd like to discuss what happened with... | 開啟一場棘手的對話 |
| 12 | When ... happened, it affected... | 描述行為與影響 |
| 13 | The main issue is... | 讓問題保持聚焦 |
| 14 | I need to see more consistency in... | 處理反覆出現的模式 |
| 15 | This did not meet the agreed expectation because... | 用明確的標準來檢視工作 |
| 16 | How did you see the situation? | 邀請對方提出不同觀點 |
| 17 | What got in the way? | 找出障礙 |
| 18 | What support would help? | 提供有用的協助 |
| 19 | Is there anything I may be missing? | 檢視自己的假設 |
| 20 | What approach do you think would work better? | 邀請對方提出解決方案 |
| 21 | Let's agree on one change for next time. | 選擇一項做得到的行動 |
| 22 | Could you send the revised version by...? | 設定具體的交付項目 |
| 23 | I can review ... before you... | 承諾提供支援 |
| 24 | Let's check in again on... | 安排後續追蹤 |
| 25 | To confirm, you will ... and I will... | 記錄雙方共同承擔的責任 |
肯定出色的工作
具體的讚美能讓對方知道哪一種行為值得重複。請把 Great job 這類籠統的評語，換成一個行動以及它帶來的結果。
1. What worked especially well was…
用這個說法把注意力引導到任務、簡報或決策中最出色的部分。
例句： What worked especially well was the way you opened the report with the customer's main question.
2. You handled … effectively by…
同時點出情境和奏效的行動。
例句： You handled the disagreement effectively by restating both options before asking the team to vote.
3. Your … made it easier for us to…
當你想說明某人的工作所帶來的實際效果時，可以使用這個說法。
例句： Your summary made it easier for us to compare the vendors and approve the purchase.
4. I appreciated the way you…
這個說法溫暖又不失專業。請用具體的行為而不是人格特質來完成它。
例句： I appreciated the way you gave the new team member time to finish her explanation.
5. Keep doing…
用這個說法來強化某種應該成為對方日常工作一部分的行為。
例句： Keep adding a one-line recommendation to your weekly update; it helps us decide quickly.
提出改進建議
直接把你想改變的地方說出來，不要把它藏在含糊的讚美背後。這些說法適合用在基本上沒問題，但可以更清楚、更迅速或更完整的工作上。
6. One thing that would make this stronger is…
當一處重點修改就能明顯提升工作成果時，可以使用這個說法。
例句： One thing that would make this proposal stronger is a cost estimate for each option.
7. Could you try … next time?
這種帶有協作意味的請求，很適合用在下一場會議或下一項任務就能改變的行為上。
例句： Could you try sending the agenda one day earlier next time so everyone can prepare?
8. I suggest focusing on…
當對方需要一個明確的優先事項時，特別是當太多細節互相搶佔注意力時，可以使用這個說法。
例句： I suggest focusing on the three customer risks and moving the background research to the appendix.
9. It would help if you…
說明你請求的行動會如何幫助對方、團隊或專案。
例句： It would help if you labeled each chart with the reporting period so readers can compare the figures.
10. You might consider…
用這個說法提出真正的選項，而不是暗藏的要求。如果這項改變是必須的，就直說。
例句： You might consider opening with the result and moving the methodology to the second slide.
直接處理問題
把焦點放在工作和可觀察的行動上，而不是人格。Harvard Professional & Executive Development 建議提出具體例子、陳述事實而非評斷，並聆聽員工的觀點。
11. I’d like to discuss what happened with…
用這個中性的開場點出主題，而不預先宣告結論。
例句： I'd like to discuss what happened with Friday's handoff and understand why the final file was not included.
12. When … happened, it affected…
這個說法遵循 SBI 模式，把事件與它造成的影響連結起來。
例句： When the figures changed after approval, it affected the finance team's ability to submit the forecast on time.
13. The main issue is…
用這個說法把核心問題和周邊的小失誤或情緒區分開來。
例句： The main issue is that the client received two different prices for the same service.
14. I need to see more consistency in…
把這個說法保留給反覆出現的模式。請舉出近期的例子，這樣 consistency 才不會聽起來像是含糊的批評。
例句： I need to see more consistency in status updates; the last two were sent after the project meeting.
15. This did not meet the agreed expectation because…
當標準已經很明確時，可以使用這個說法。說出落差，並避免 always 或 never 這類誇大的用詞。
例句： This did not meet the agreed expectation because the final spreadsheet was missing the source data and approval notes.
如果問題出在時間安排，請改用這些協商截止期限的英文說法當中的具體日期和下一步行動，而不是只說這項工作 late。
邀請對方表達觀點
當說話的人自行揣測對方意圖時，回饋往往會失敗。先問一個清楚的問題，停下來傾聽，然後再決定解決方案。
16. How did you see the situation?
這個開放式問題能讓對方從自己的角度描述同一件事。
例句： How did you see the situation when the client rejected the second draft?
17. What got in the way?
用這個說法找出流程、資源、技能或溝通上的問題，而不是自己先給出答案。
例句： What got in the way of completing the review before Thursday's release?
18. What support would help?
只有在你能討論實際可行的支援時才問這一句，例如更清楚的優先事項、訓練、權限或審閱時間。
例句： What support would help you prepare the monthly figures without working past the deadline?
19. Is there anything I may be missing?
這句話表示你的看法可能不夠完整，同時也讓這個疑慮繼續留在檯面上。
例句： I saw that three customer messages went unanswered yesterday. Is there anything I may be missing?
20. What approach do you think would work better?
在雙方都理解問題之後再使用這個說法。它能邀請對方一起承擔解決方案的責任。
例句： What approach do you think would work better for checking translations before they reach the client?
當對方的回答顯示你原先對需求的理解不同時，請先使用這份指南中釐清職場誤會的說法，再就解決方式達成共識。
就下一步達成共識
用一項行動、一位負責人和一個後續確認的時間點來結束回饋。一場以 Please improve 作結的對話，對雙方都沒有提供可依循的標準。
21. Let’s agree on one change for next time.
選擇一個小到足以觀察、又重要到值得在意的行為。
例句： Let's agree on one change for next time: send the draft to Legal before sharing it with the client.
22. Could you send the revised version by…?
當必須做出修正時，請說出交付項目、日期和時間。
例句： Could you send the revised version by 2 p.m. Thursday with the missing references added?
23. I can review … before you…
用這個說法把你自己的支援具體化，而不是只說 Let me know if you need anything.
例句： I can review the first two slides before you finish the rest of the deck.
24. Let’s check in again on…
設定一個讓對方有足夠時間行動的後續確認日期。
例句： Let's check in again on September 18 to review the next two customer calls.
25. To confirm, you will … and I will…
在結尾記錄每個人各自負責的事項。這個做法在後續追蹤的電子郵件中特別有效。
例句： To confirm, you will update the forecast by Tuesday, and I will ask Finance to verify it on Wednesday.
如果是書面回饋，請讓訊息保持簡短，並套用我們這份撰寫專業電子郵件指南中的結構。OpenL Grammar Checker 可以在你寄出前檢查文法、拼字和標點；你仍然需要自行確認當中的例子、期待和截止期限是否正確。
Sources
- Center for Creative Leadership: Improve Talent Development With Our SBI Feedback Model - guidance on describing the situation, observable behavior, and impact, then asking about intent.
- Harvard Professional & Executive Development: How to Give Negative Feedback to Employees - guidance on specific examples, neutral language, listening, support, and follow-up.
- Acas: Problems with an Employee’s Performance - guidance on understanding the reasons behind a performance issue and agreeing on support.
- British Council: Giving and Receiving Positive Feedback - English-learning material on reinforcing good performance and giving positive feedback outside formal reviews.
- OpenL Grammar Checker - official product page for grammar, spelling, and punctuation checks.
