30 個有禮貌的追蹤信英文說法
TABLE OF CONTENTS
有禮貌的追蹤信不是在催人。它是一則簡短的提醒，說明你寄了什麼、提出一個明確的下一步，並假設對方只是忙，而不是在忽略你。
如何寫出有禮貌的追蹤信
《哈佛商業評論》的 Rebecca Zucker 指出，沉默很少代表「no」。信箱爆滿、同時有多個截止期限，以及用手機讀信的習慣，說明了大部分的延誤。她的實用建議是：用具體的信件主旨（而不是含糊的「Following up」）、讓訊息保持簡短、只提出一個明確的請求，並給讀者一個容易的退場方式。
一個簡單的三段式結構，幾乎適用於任何情況：
- 柔和開場 —
I'm just following up on…/I wanted to check in on… - 明確指涉 — 說出是哪一封郵件、哪一場會議或哪一份文件，可以的話再加上日期
- 一個禮貌的請求 — 一個對方用一句話就能回答的問題
Mailchimp 的商務電子郵件說法指南 也把追蹤信分成同樣幾類：溫和問候、對方未回覆後的提醒，以及有時效性的催促。英國文化協會的 English for emails 教材，也偏好平實、現代的用詞，而不是「Kindly revert soonest.」這類生硬的說法。
情況允許時，請在同一串郵件中回覆。這樣一來，原始的上下文只要點一下就在手邊。
30 個說法一覽
| # | 說法 | 最適用於 |
|---|---|---|
| 1 | I'm just following up on… | 任何未獲回覆的郵件之後，作為柔和開場 |
| 2 | I wanted to check in on… | 不帶壓力的友善問候 |
| 3 | Just checking in to see if you've had a chance to… | 送出文件或提出請求之後 |
| 4 | I know you have a lot on your plate… | 體諒對方的工作量 |
| 5 | Bringing this back to the top of your inbox… | 第一封信可能被淹沒時 |
| 6 | Have you had a chance to review…? | 一個明確、可回答是或否的請求 |
| 7 | Could you let me know if this is still a priority? | 不帶罪惡感地確認對方的意願 |
| 8 | Please let me know if you need anything else from me. | 表達願意協助，而不是催促 |
| 9 | Thank you for your time today — here's a quick recap. | 會議結束後 |
| 10 | As discussed, the next steps are… | 確認待辦事項 |
| 11 | Just to confirm, you'll handle… and I'll… | 敲定負責人與任務 |
| 12 | I've attached the notes from our call. | 分享會議後的追蹤紀錄 |
| 13 | Looking forward to your thoughts on the proposal. | 送出提案後 |
| 14 | I wanted to circle back on the proposal I sent on… | 溫和地提醒對方那份提案 |
| 15 | Happy to walk through the details if useful. | 提議簡短通話 |
| 16 | Would a 15-minute call this week help? | 讓下一步更容易 |
| 17 | Just a gentle reminder about… | 第二次提醒，依然溫暖 |
| 18 | We need a decision by… to stay on schedule. | 附上理由的截止期限 |
| 19 | Could you weigh in before…? | 帶日期的意見徵詢 |
| 20 | This is time-sensitive — could you reply by…? | 明確表達急迫，但不責怪對方 |
| 21 | If now isn't a good time, when might work better? | 把時間安排交給對方 |
| 22 | If you're not the right person, I'd appreciate a pointer. | 找到正確的聯絡窗口 |
| 23 | If you've gone in another direction, no problem at all. | 讓對方在提案或職缺上輕鬆退場 |
| 24 | Please let me know if you need more time. | 減輕壓力 |
| 25 | I'll assume we're pausing this unless I hear otherwise. | 帶明確預設值的最後收尾 |
| 26 | I'll close the loop on my side for now. | 有禮貌地結束追蹤 |
| 27 | Thanks again for considering this. | 溫暖的收尾句 |
| 28 | I look forward to hearing from you. | 中性的專業結尾 |
| 29 | Happy to adjust based on your feedback. | 邀請對方提出調整 |
| 30 | Please reply when you have a moment. | 沒有硬性期限的柔和請求 |
對方沒有回覆時
當你的第一封信換來一片沉默，就用這些說法。除非有真正的截止期限迫使你提早動筆，否則先等幾個工作天。Zucker 的建議是保持堅持但拿捏分寸——通常間隔著追蹤幾次，然後就往下走。
1. I’m just following up on…
just 這個字能緩和打擾的感覺。緊接在它後面，說明你指的是什麼事。
範例： I'm just following up on the budget questions I sent on Tuesday.
2. I wanted to check in on…
在英式與美式英文裡都自然、親切。
範例： I wanted to check in on the hiring timeline we discussed last week.
3. Just checking in to see if you’ve had a chance to…
預設對方出於善意。避免用「Why haven’t you replied?」。
範例： Just checking in to see if you've had a chance to review the draft agenda.
4. I know you have a lot on your plate…
職場心理治療師 Brandon Smith（CNBC 引述）建議預設對方出於善意，並正視對方的其他優先事項。
範例： I know you have a lot on your plate — when would be a good time this week to connect on the launch plan?
5. Bringing this back to the top of your inbox…
當第一封信可能只是被埋在信箱深處時，這句話很有用。
範例： Bringing this back to the top of your inbox in case it got buried. Short version: we still need your sign-off on the vendor quote.
6. Have you had a chance to review…?
一個問題，容易回答。
範例： Have you had a chance to review the attached contract?
7. Could you let me know if this is still a priority?
讓對方有空間說「not right now」，而不必發生衝突。
範例： Could you let me know if this is still a priority for Q4, or if we should revisit in January?
8. Please let me know if you need anything else from me.
表達你隨時願意幫忙，而不只是在催一個回覆。
範例： Please let me know if you need anything else from me before you decide.
Photo by Scott Graham on Unsplash
會議結束後
情況允許時，當天就寄出。簡短的會議摘要能保住那些原本會淡掉的決定。
9. Thank you for your time today — here’s a quick recap.
先表達感謝，再傳遞重點。
範例： Thank you for your time today — here's a quick recap of what we agreed.
10. As discussed, the next steps are…
列出負責人和日期。項目符號保持簡短。
範例： As discussed, the next steps are: (1) Mia sends the revised deck by Thursday, (2) I book the client review for Monday.
11. Just to confirm, you’ll handle… and I’ll…
消除「誰負責什麼」的模糊地帶。
範例： Just to confirm, you'll handle the pricing sheet and I'll update the timeline.
12. I’ve attached the notes from our call.
在信件正文加一句摘要，讓附件成為可有可無的補充。
範例： I've attached the notes from our call. The key decision was to keep the soft launch on Nov 12.
若想了解更多關於會議書面紀錄的說法，請參考這些會議記錄英文說法。
送出提案或文件後
你的目標是取得一個決定，而不是重新做一次冗長的提案說明。重述你的請求，並提供一個容易執行的下一步。
13. Looking forward to your thoughts on the proposal.
在你寄出的當天，用這句話乾淨收尾；作為輕鬆的追蹤也很合適。
範例： Looking forward to your thoughts on the proposal. Happy to adjust the scope if needed.
14. I wanted to circle back on the proposal I sent on…
Circle back 在北美職場很常見；使用時請加上日期。
範例： I wanted to circle back on the proposal I sent on Oct 14 — have you had a chance to look at the pricing options?
15. Happy to walk through the details if useful.
提供協助，但不強求對方安排會議。
範例： Happy to walk through the details if useful — I can keep it to 15 minutes.
16. Would a 15-minute call this week help?
Atlassian 的追蹤信建議強調要有明確的行動呼籲，而不是只寫「Let me know what you think.」。
範例： Would a 15-minute call this week help? I’m free Wednesday afternoon or Thursday morning.
帶有截止期限的溫和提醒
在第二次或第三次追蹤時，加上理由和日期。語氣保持溫暖。避免「As per my last email,」這類說法，因為它們經常聽起來像在指責對方。
17. Just a gentle reminder about…
依然柔和，但暗示這已經不是第一封信。
範例： Just a gentle reminder about the signed NDA — we need it before we can share the data room.
18. We need a decision by… to stay on schedule.
說出這個日期背後的商業理由。
範例： We need a decision by Friday to stay on schedule for the printer booking.
19. Could you weigh in before…?
當你需要多方意見時，這句話很好用。
範例： Could you weigh in before Wednesday noon so we can lock the agenda?
20. This is time-sensitive — could you reply by…?
謹慎使用。具體勝過戲劇化。
範例： This is time-sensitive — could you reply by 3 p.m. Thursday with a yes or no on Option B?
給對方退場空間，並收好尾
Zucker 建議給讀者一個退場的空間。這能減少不適，通常也更快得到誠實的答覆。
21. If now isn’t a good time, when might work better?
把行事曆交給對方。
範例： If now isn't a good time, when might work better for a quick review?
22. If you’re not the right person, I’d appreciate a pointer.
替所有人省下時間。
範例： If you're not the right person for vendor approvals, I'd appreciate a pointer to who is.
23. If you’ve gone in another direction, no problem at all.
在送出提案或求職申請之後特別有用。
範例： If you've gone in another direction, no problem at all — thank you for considering us.
24. Please let me know if you need more time.
移除可能讓對方延後回覆的罪惡感。
範例： Please let me know if you need more time; I can hold the draft until next week.
25. I’ll assume we’re pausing this unless I hear otherwise.
帶有明確預設值的最後一封信。只有在你真的能停止等待時才使用。
範例： I'll assume we're pausing this for now unless I hear otherwise by Friday.
26. I’ll close the loop on my side for now.
沒有怨氣地結束這場追蹤。
範例： I'll close the loop on my side for now. Happy to reopen whenever the timing is better.
可重複使用的溫暖收尾句
27. Thanks again for considering this.
28. I look forward to hearing from you.
29. Happy to adjust based on your feedback.
30. Please reply when you have a moment.
把上述任何一句搭配你慣用的結尾敬語（Best regards, / Kind regards, / Thanks,）。若需要完整的專業電子郵件骨架——問候、正文、結尾——請參考如何寫一封專業的電子郵件。
Photo by Christina Morillo on Pexels
兩封可直接寄出的範例
對方未回覆（第一次追蹤）
Hi Maya,
I’m just following up on the draft timeline I sent on Monday. Have you had a chance to review the dates for the soft launch?
If now isn’t a good time, when might work better?
Thanks, Alex
會議結束後
Hi team,
Thank you for your time today — here’s a quick recap.
As discussed, the next steps are:
- Jordan finalizes the pricing sheet by Thursday.
- I send the client the revised proposal on Friday morning.
Just to confirm, Jordan owns pricing and I own the client email.
Best regards, Alex
應避免的說法
| Risky wording | 為什麼會扣分 | Safer swap |
|---|---|---|
As per my last email… | 聽起來像在指責對方 | I'm just following up on… |
I haven't heard back from you. | 把焦點放在對方的沉默上 | Have you had a chance to review…? |
Following up / Checking in alone in the subject | 含糊；在手機上更沒有力道 | Next steps on [project] |
Please revert soonest | 生硬且過時 | Could you reply by Thursday? |
| Three questions in one email | 很容易被往後拖延 | One clear ask |
當你也需要更柔和的拒絕說法時，這些用英文禮貌說不的方法很適合搭配能邀請對方誠實說出「not now」的追蹤信。
寄出前的快速檢查清單
- 主旨點出主題，而不是只寫「Follow up」
- 第一句話提及先前的郵件、會議或檔案
- 只提出一個請求
- 若工作有時效性，寫出一個日期
- 語氣假設對方很忙，而不是沒禮貌
- 若對方無法協助，提供一個容易的退場方式
如果英文不是你的母語，先用簡單的字把訊息寫成草稿，再用 OpenL 潤飾，讓追蹤信保持簡短、清楚、有禮貌。
從表格中挑一句，貼進下一個安靜的郵件串，然後寄出一則你自己也會樂於收到的訊息。
Sources
- Harvard Business Review: How to Follow Up with Someone Who’s Not Getting Back to You — Rebecca Zucker on subject lines, brief asks, giving an out, and polite persistence
- CNBC: How to write a follow-up email without sounding passive-aggressive — Brandon Smith on assuming positive intent and acknowledging workload
- Mailchimp: Everyday Email Phrases for Business Communication — gentle, after-no-response, and time-sensitive follow-up phrase patterns
- British Council: English for emails — modern, polite email wording and etiquette
- Atlassian: How to Craft a Follow-Up Email After No Response — waiting before nudging and using a clear call to action
